From NetworkStatistics.txt, I see there isn't the network adapter present either, that's a separate entry missing in Device Manager which would call a. Unfortunately, at this time I have more questions than answers, but that sounds like a dock problem. The fact there isn't a trace of the D6000 in DevManView.html (Device Manager) suggests it's not enumerating properly, and that's why the driver isn't starting and no visible trace in the logs. Have you power-cycled the dock after running the Dell updater? Was the update tool successful? It does not update the DisplayLink chip, as that one is updated automatically by the driver without running any special tool. The fact there isn't a trace of the D6000 in DevManView.html (Device Manager) suggests it's not enumerating properly, and that's why the driver isn't starting and no visible trace in the logs.įrom Network_Statistics.txt, I see there isn't the network adapter present either, that's a separate entry missing in Device Manager which would call a network driver.Ĭould you check there isn't any bent pin on the USB-C connector? Missing in Device Manager or Port Reset failed is not a driver issue. If USB3 is broken, you can still have the mouse working. Have you tried to connect a USB3 device to one of the docking station SuperSpeed (SS) port? Usually something like a Flash drive, or SSD/HDD could be USB3. Have you tried to connect in USB-A? The white lights means the dock woke-up, but this is also confirmed by the USB2 mouse recognised. I'm afraid the photos went to very low res and I can't see anything in them.
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